Terms & Conditions

These Terms and Conditions apply to all purchases made through the website of James & Kelly Vancouver and reachable at info@jameskellyvancouver.com.
By placing an order with us, you agree to the following terms.

1. Applicability

By accessing our website and placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.
James & Kelly Vancouver reserves the right to update or modify these terms at any time. Any changes will be posted on this page with an updated date.

2. Product Information

We make every effort to provide accurate product descriptions, images, and information. However, occasional typographical errors, inaccuracies, or omissions may occur.
We reserve the right to correct such errors and update product details at any time without prior notice.
Please note that due to different display settings, colors of products may appear slightly different in real life.

3. Orders & Payments

Orders are processed only after full payment has been received.
Available payment methods may vary depending on the customer’s country or region.
It is the customer’s responsibility to ensure that the payment method used is valid and authorized.

Once your payment is confirmed, your order will be automatically sent to our supplier for processing and shipment.

4. Processing & Delivery

  • Order processing time: 1–3 business days

  • Estimated delivery time: 3–7 business days (depending on destination)

  • All products are shipped directly from our trusted supplier in China

Please note: During peak seasons or unforeseen delays (e.g., customs inspections, public holidays, or international logistics issues), shipping times may be extended.

5. Returns & Cancellations

For details regarding returns, refunds, or cancellations, please refer to our Return Policy.
All customers are expected to review and agree to the Return Policy prior to making a purchase.

6. Liability

James & Kelly Vancouver are not responsible for any loss, damage, or delay once the package is marked as delivered according to the official tracking information.
Customers are responsible for ensuring the accuracy of the shipping address provided during checkout.
We are not liable for packages lost due to incorrect or incomplete address information submitted by the customer.

7. Intellectual Property

All content on this website — including but not limited to text, images, product designs, graphics, and logos — is the exclusive property of James & Kelly Vancouver and is protected under applicable copyright and trademark laws.
No part of this website may be copied, reproduced, distributed, or used for commercial purposes without our express written consent.

8. Complaints & Customer Service

We value our customers and aim to provide excellent service.
If you have a question or complaint about your order, please contact us in writing at:
📧 info@jameskellyvancouver.com

We strive to respond to all inquiries within 5 business days.

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Netherlands.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts in the Netherlands.

10. Contact Information

James & Kelly Vancouver
📧 info@jameskellyvancouver.com
🌐 www.jameskellyvancouver.com