Shipping & Delivery Policy

At James & Kelly Vancouver, we do our best to ensure that your order arrives quickly, safely, and exactly as expected.
Below you’ll find all the details regarding our shipping and delivery process.

1. Order Processing Time

All orders are carefully processed within 1 to 3 business days after payment confirmation.
Once your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking information.

Please note: Processing times may vary slightly during high-demand periods or holidays.

2. Estimated Delivery Time

The average delivery time is between 3 and 7 business days, depending on your location and local postal service.

While we always aim for timely delivery, please understand that unforeseen delays — such as customs inspections, postal congestion, or weather disruptions — may occur.

We appreciate your patience and understanding during such circumstances.

3. Shipping Method & Origin

All orders are shipped directly from our trusted supplier in China to ensure competitive pricing and fast international handling.

Because of this, customs fees or import duties may apply depending on your country’s regulations.
These costs are the responsibility of the customer and are not included in your purchase price.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
We aim to offer fair and transparent pricing for all deliveries.

Any applicable customs or handling fees are charged by your local postal authorities and are not controlled by us.

5. Delivery Responsibility

Please review the following important terms:

  • Once the tracking information shows that the package has been delivered, responsibility for the parcel transfers to the customer.

  • Incorrect or incomplete addresses provided at checkout are the sole responsibility of the customer.

  • Any address errors must be reported to us within 24 hours after placing your order.

We recommend keeping a close eye on your tracking information once your package is on its way.

6. Contact Us

If you have any questions about shipping or delivery, please reach out to our support team at:
📧 info@jameskellyvancouver.com
🌐 www.jameskellyvancouver.com

We’re always happy to help you with updates, tracking assistance, or delivery inquiries.