Privacy Policy

At James & Kelly Vancouver, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase from our store.

1. Company Information

Company Name: James & Kelly Vancouver
Email: info@jameskellyvancouver.com

If you have any questions about this policy or our data practices, please contact us at info@jameskellyvancouver.com.

2. Information We Collect

We collect personal information that you provide directly to us when you:

  • Place an order through our website

  • Create a customer account

  • Contact our customer service

  • Subscribe to our newsletter

The types of information we may collect include:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details (processed securely through third-party providers)

  • IP address and device information

  • Browsing activity and interaction with our website

3. How We Use Your Information

Your personal data is collected and processed for the following purposes:

  • To process and fulfill your orders efficiently

  • To provide excellent customer support and communication

  • To send you updates, promotions, or important store notifications

  • To improve our products, website, and overall shopping experience

  • To comply with legal obligations and prevent fraudulent activities

4. Sharing of Personal Data

We respect your privacy — your data is never sold or traded.
However, we may share information with trusted third-party partners strictly for operational purposes, such as:

  • Payment processors (to securely handle your transactions)

  • Shipping carriers (to deliver your orders)

  • Analytics and marketing services (to improve our online performance)

All third parties are required to comply with data protection laws and use your information solely for the agreed purposes.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, tax or accounting obligations).

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance your shopping experience

  • Analyze traffic and user behavior

  • Support marketing and retargeting efforts

You can manage or disable cookies through your browser settings at any time. However, please note that some parts of our website may not function properly without cookies.

7. Your Rights

You have full control over your personal data. You may request to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated information

  • Delete your data from our systems

  • Object to certain processing activities

  • Request a copy of your data (data portability)

To exercise any of these rights, please contact us at info@jameskellyvancouver.com.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. Sensitive information such as payment details is processed securely via encrypted connections (SSL).

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be published on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions, comments, or concerns about our Privacy Policy or data handling, please reach out:

James & Kelly Vancouver
📧 info@jameskellyvancouver.com
🌐 www.jameskellyvancouver.com